Payment & Orders

You can use PayPal or Credit Card, such as MasterCard, Visa, Discover, Amex, etc. to pay for your order. Your details are safe with us as we take security very seriously.

We provide a special 20% discount for Hospitals, Schools, Non-Profit Organizations, active military, veterans, and their dependents. Please contact us for a code before checkout.

Meanwhile, we provide a monthly 10% promo for our subscribers.

Now we only accept payment using US Dollars. If your payment card is registered with a different currency to the one you’re purchasing in, then your bank will convert the price using their exchange rate.

If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

Yes, you can cancel your order for any reason. Please make sure you cancel it before the order is shipped. However, you can return any unwanted items for a refund once you’ve received your order.

We get it, sometimes something just doesn’t work for you and you want your money back. As long as an item is still in its original condition. We guarantee a forty five (45) days free return/refund after the purchase date.

We don‚Äôt offer exchanges on orders ‚Äď if you would like a different size or color, please return your unwanted item and place a new order.

Shipping & Delivery

We know how important it is to receive your goods when you expect them, especially if you have ordered something for pain relief occasions.

We will fulfill and deliver the order using standard shipping from our factory in China. Regularly, it takes 7-10 days to reach you.

Now, we ship to United States, Canada, UK, Germany, France, Italy, Spain, Netherland, Portugal, Finland, Denmark, Norway, Australia, Japan.

We offer free standard shipping for all orders. And if you need express shipping, please contact us for an extra charge.

For our in-stock merchandise purchased before 1 PM EST, orders are dispatched in 1~2 business day, Monday-Friday.

Orders placed over the weekend will be dispatched in the following 1-2 business days.

All deliveries are sent with a trackable service. We’ll send you a link with your tracking information once your package has left the warehouse.

If the tracking doesn’t show any updates or is blank, please allow until your estimated delivery date for your order to be delivered. There may be a delay with your tracking being updated, but it should update soon.

Orders may take longer due to COVID.

We ask that you try this first:

It may seem silly, but check your back door, garage, apartment complex front office, with neighbors, etc. to ensure the package wasn’t delivered somewhere else by mistake. This happens more often than you think, so it may just be hiding right under your nose! Next, contact your local Postmaster and let him or her know that the tracking shows delivered, but that you do not have the item. They may be able to help you track it down. 

The Postal Service sometimes makes mistakes where they report that a package is delivered, but it’s still on the truck or left back at the post office. Although we cannot control the path of the package once it’s transmitted to the USPS, we don’t like our customers to suffer. If you’re able to confirm you’ve taken the previous steps, we’ll do everything we can to make it right from our end.